SHIPPING & RETURNS


SHIPPING

Serene7 offers parcel and DHL/USPS / Fedex ground shipping that, after receiving your shipping confirmation email, will usually deliver within 7 days to 10 business days of the order to households in the contiguous United States. Shipments are retrieved from our warehouse Monday through Friday.

Orders may be packaged and fulfilled the next business day. Holidays may affect fulfillment times. Please allow 7 - 10 business days for your priority shipment to arrive. 

If your package does not arrive, please contact our team to inquire about creating a case on your missing package. 


RETURNS & REFUNDS

Serene7 does not accept returns. This helps keep our customers and staff safe. Any refund request must be received by Serene7 within 30 days from the initial order date.

Refused packages that do arrive back at our business will be reviewed by Serene7 and are subject to a $9.00 restocking fee.

 Gift cards, if offered, are not eligible for refunds. 

Refunds will not be provided for shipping costs for accessories like ceramic mugs or sampler packs.

 For any questions, you have please contact our customer service team at info@myserene7.com.


DAMAGED OR INCORRECT ORDERS

If your package is damaged or your order is incorrect, we may require photographic evidence to help document the issue and process a replacement. These requests must be received within 7 days of package delivery date and we will address the issue within 1 business day of notification.  


CUSTOMER SATISFACTION

Serene7 strives to create and provide products that leave you satisfied!  If you have a problem with our products or product function please inform to that we can work with you to address the issue(s).  

We love to work with our customers to find the right match.  We process product replacements or partial refunds, and payment refunds at our discretion.

The $1 sale of sampler packs is provided as a courtesy.

Please note: While we strive to create and provide products that you will enjoy please contact us within 30 days of the purchase date. You may need to check with your bank or credit card company if you think there may have been an error in payment processing. If you believe there has been an error please contact us at info@myserene7.com.


RECURRING SUBSCRIPTIONS

Once the program begins - Serene7 customers will have the option to select a subscription at checkout. Subscriptions are by selection only and provide the option to receive a discount on recurring shipments. Subscriptions are never automatically applied to accounts and must be initiated by the customer. Customers who choose to sign up for a recurring subscription will be auto shipped their Serene7 purchase every 30 days* by default. PayPal, Apple Pay, and Google Pay are not current payment methods for subscriptions. 

Subscriptions may be cancelled at any time, however, if they are cancelled on your renewal date, the subscription order may have already been packaged and become ineligible for cancellation of the individual order. For immediate cancellations, log in to your account at www.myserene7.com or send an email to info@myserene7.com.  If your auto-payment has already processed, we cannot retrieve your package. You may not receive any refunds based on a late subscription cancellation.  If you need assistance cancelling your subscription, you may email info@myserene7.com or call our customer service line at (833.747.8787). Cancellations outside of self-service through your account may take up to 24 hours to process. Any shipments processing within those 24 hours will still be applied to the customer account. We make every attempt to process your requests immediately.

*Any subscription edits or changes can be made by logging into your www.myserene7.com account.


DISCOUNTS & PROMOTIONS

Promotions and coupon codes and valid for a limited time. Serene7 reserves the right to cancel, suspend or decline promotions at our discretion. Coupon codes cannot be combined and only one code is allowed per transaction. Limited time promotions may have terms that fall outside of these stated terms for complete details please email info@myserene7.com.


ORDER CHANGES / CANCELLATIONS

Please call 1-833-747-8787  during business hours within 1 hour after placing your order if you need to change or cancel for any reason. Any cancellations or modifications received more than 1 hour after the initial request may not be applied. For additional information please email info@myserene7.com.


                                                                                                                                                                                                                               Last updated 12/11/20